FAQ

Q: When will I receive my product?

A: As soon as you make a confirmed purchase, an email with a download link will be automatically emailed to your nominated email address. You may also access your digital files within the Thank-You page upon purchase.

Q: I didn't receive the email with the download link. Where is it?

A: Please make sure you have entered the correct email address. If you used PayPal please check your email associated with this account. Please also check all your junk, spam and clutter mail folders and run a search in all your inboxes. If you still haven't found it, please email us at info@micahgianneli.com

Q: Why can't I download my products anymore?

A: Either you have exceeded your download limit (10 in total) or the link has expired. The download link expires strictly within 24 hours and CANNOT be re-issued so PLEASE download you files within this time frame!

Q: Why am I having issues with the download/why am I unable to download my files?

A: Please ensure you have sufficient internet connection and data and that all files are downloaded completely before opening the files. All desktop products must be downloaded on a desktop computer or laptop. If you're still having issues please email us.

Q: What is your store policy?

A: Please refer to the Terms and Conditions and Disclaimer page here. There are no refunds or exchanges on any products.

Q: What are your terms and conditions?

A: Please refer to the Terms, Conditions and Disclaimer page here.